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Terms And Conditions


INDALO Project respects your privacy and we will never rent or sell your personal information to any third party. Indalo Project, will remain the sole owner of all personal information collected on this site.

To provide you with the prefect service we need to collect certain personal information, such as your name, address, telephone number and email address. The information you provide will only be used to process your order.

Your username, Indalo Project ID and password is connected to all of your information and activity on this site, but kept secure.

You can at any time change, delete or deactivate your information or account with us by emailing to info@indaloproject.co.za. Please note that your identification, billing and contact information may remain on our records for some period. We will respond to your request within 10-20 business days

If your personally identifiable information changes you may correct or update it by making the change on the login page.

Personal information is collected through a secure server and you can be assured that no third party can view your personal information.

None of your personal information is held or stored by any of the shipping companies that are used to deliver our goods to you.

You must be 18 years and older to use this site or have permission from a legal guardian, so we do not collect any information knowingly form persons under the age of 18.

Your information is used for the following general purposes: products and services provisioning, billing, identification and authentication, services improvement, contact, research, and anonymous reporting. Your browser automatically reports IP addresses each time you view a web page. Your information may be used to improve and personalize services, content and advertising.

Email address might be used from time to time for the following:

Service-related Announcements, Administrative Messages and Newsletter Emails, Brochures, Journals and Updates. You can opt-out of these with an email to info@indaloproject.co.za

Please note that if you do not wish to receive administrative messages from us, those notices will still valid for your use of our website and service, and it is your responsible for viewing such notices for changes.

Because we want to demonstrate our commitment to your privacy, we will, on request, notify you of:

  1. 1. What personally identifiable information of yours is collected
  2. 2. The organization collecting the information
  3. 3. How the information is used
  4. 4. With whom the information may be shared
  5. 5. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control
  6. 6. How you can correct any inaccuracies in the information

COOKIES are an important part of your convenient shopping experience at Indalo Project to ease the process and keep track of items chosen by you. To successfully make transactions on Indalo Project your Cookies would need to be on. If you prefer not to activate them you can always shop by phone. To receive help with activations of cookies please send an email requesting assist to info@indaloproject.co.za.

Indalo Project automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. This data is only used on this site and for purchase purposes.

We might employ software technology, that help us better manage content on our site. It would be similar in function to cookies with a unique identifier and are used to track the online movements of Web users. The information gather in this way are not linked to your personally identifiable information. Our privacy statement does not cover the use of cookies by our third party tracking partners. We do not have access or control over these cookies.

We do everything possible to protect your personal information that we collect, but cannot be held liable if your information gets stolen, leaked or by any other means get out or used by other parties not associated with Indalo Projects or their associates. We will do our best to ensure your privacy and that no other party will have any access to the information on our sites, except where it is necessary to process your sales through our site.

The security of your personal information is important to us and your account information is protected by a login name and password. You need to work to protect against unauthorized access to your login name and password and to your computer by signing off once you have finished. Although we use all the best technology to secure your privacy and protect your information we cannot guarantee absolute security

We are not responsible for the security of your information with our payment partners, PAYPAL or MYGATE. All information needed by them falls under their terms and conditions.

Any changes to our Privacy Statement will be posted on the site as well as send to your e-mail address. We reserve the right to modify this privacy statement at any time as necessary.


Restrictions on the Use of the Materials in Our Web Site:

The Indalo Project owns all copyrights, trademarks and other intellectual property for this site. The website and all of its content falls under the ownership of Indalo Projects. The content of our website may not be used for any purpose other than browsing, shopping, and using the information provided for your own private use. All Indalo Project names and logos are registered trademarks.

You may not copy, reproduce, or modify any thing on this website or part of this web site. This includes copying, reproducing, or modifying any names, trademarks and logos which Indalo Project owns or has the right to use.

Pictures, product descriptions, site features, and artist biographies, may be downloaded onto one computer or printed out once for personal, non-commercial use only, provided copyright, trademark, or other proprietary notices are not changed or deleted. Any modification of the materials on our website or use of them for any other purpose will violate our intellectual property rights.

Anything downloaded remains the property of Indalo Project. We retain full and complete title to the software and to all associated intellectual property rights. No site material may be redistributed or sold, nor may it be reverse-engineered, disassembled, or otherwise converted to any other form and used.

All the products on the site falls under the Intellectual Property Rights of Indalo Projects and nothing can be reproduce, copied, modified or otherwise use that would constitute an infringement on the Intellectual Property Rights of Indalo Projects.

In the event that Indalo Projects will allow external crafters to advertise their products on our site, the crafters and items will be pre-approved and the crafters own all Intellectual Property Rights of their articles hosted on the site. Any infringement by them or infringements on their products will have no reflection on Indalo Projects and Indalo Projects are not responsible for any infringements either way.


National deliveries will be made by courier service and internationally a reputable shipping company will be used.

The customer is liable for all costs of shipping, including, but not limited to handling fees, packaging, actually shipping or courier costs, insurance, any and all taxes, levies and duties.

The clients are responsible for supplying the correct address for delivery and any undelivered and returned goods due to faulty addresses are for the account of the client.

When the product leaves the Indalo Project premises the responsibility moves entirely to the client. After it has left the Indalo Project premises, Indalo Projects will not be held liable for any fault, breakage, non-arrival or other problems what-so-ever All possible precaution will be taken to ensure safe shipping and the goods will be check before packaging for quality and that it is working and as it should be.

In the event that a compromise is reach regarding the return of a faulty product, the shipping costs for the new product will fall to Indalo Projects. Only a product that can be proved to have been faulty before shipping will be considered for exchange and only if the problem with the product is stated within 2 days after arrival date and returned within 10 days after the complaint is lodged. No reimbursements will be made and a new product will be send. Whether a return and exchange will be allowed is at the sole discretion of Indalo Projects. The situation will dictate who will be responsible for the cost of a return, Indalo Projects, the client or the courier services.


All payments must be made via PayPal or MyGate and in advance. The full payment with all shipping cost must be received before the product is shipped to the client. All necessary information must be supplied by the client for payment to be effective.


You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information or may be unavailable. This may be due to an error or similar oversight. We reserve the right to cancel an order in that event.

We may cancel an order even if it has been confirmed and the customer’s PayPal account has been charged. We reserve this right up until the time of delivery of the product to that customer. If a cancellation of this nature occurs after the customer has been charged for the product, we will immediately credit the customer’s PayPal account for the amount in question.

The client may cancel an order only in the event that it has not yet been shipped or couriered. If the client cancels an order, Indalo Projects will reverse all payments already received minus any cost that was already made and that cannot be reverted. Indalo Projects cannot guarantee that an order will be stopped, but will try to assist. If it cannot be stopped the client will be liable for all costs as per a normal sale.